Many a time I have had a customer call me with this question:
"Hi, my name is so-and-so and I booked my auto transport with a company, but I can't remember who I booked with. Do you know?"
I'm sorry, but I don't know who you booked your auto transport with. It can be frustrating to move a car, I know that, but at the end of the day don't you want to know who is currently in posession of your vehicle? If you're shipping a Corvette, or some other high-value car, doesn't it stand to reason that you would want to be aware of who is driving the truck that it's currently on?
I'm not talking about the actual trucking company, but you should know which brokerage you booked your deal with. It will save you a lot of time and hassle if you just write the name of the company and their phone number down on a piece of paper. Here's the information you should keep when you decide to book with a brokerage, so you know at all times who to get ahold of and also what company they work for:
-Name of Company
-Name of your Customer Service Representative (i.e. who you spoke to over the phone)
-Phone number (either for the company or the direct-dial/extension of your CSR)
-Name of the Trucking Company
-Name of the driver
These little snippets of information--no more than half a page, total--will go a long way in making you feel safe and secure, knowing that you can call at any time and receive the status of your vehicle. Peace of mind is something that we all want, and with auto transport it's a simple thing to have. Just know who you're talking to.
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